Refund and Returns Policy

Welcome to Comfoot.in, operated by NS Enterprises. We strive to ensure that you love every purchase you make. However, if something isn’t right, we’re here to help.

🔄 1. Return Eligibility

You can request a return if:

• The product is unused and in original condition
• The product is returned with original packaging
• The return request is raised within 7 days of delivery

❌ Returns will not be accepted if:

• The product is used or damaged by the customer
• The original packaging is missing
• The request is made after 7 days

🔁 2. Exchange Policy

We offer exchanges for:

• Size issues
• Defective or damaged products

✔ Exchange requests must be made within 7 days of delivery

💸 3. Refund Policy

Refunds are applicable only in the following cases:

• Product is defective or damaged
• Wrong item delivered

💰 Refund Process:

• Once we receive and inspect the returned product
• Refund will be initiated within 5–7 business days
• Amount will be credited to the original payment method

🚚 4. Return Shipping

• If the return is due to our mistake (wrong/damaged product) → Free return pickup
• If return is due to customer reasons (size preference, etc.) → Shipping charges may apply

📦 5. How to Request a Return

To initiate a return or exchange:

📧 Email us at: nsenterprises12101981@gmail.com
📞 Call/WhatsApp: +91 9910572392

Include:

• Order ID
• Product details
• Reason for return
• Images (if product is damaged)

⚠️ 6. Non-Returnable Items

• Products purchased on sale or discount (if applicable)
• Customized or special-order items

🔐 7. Cancellation Policy

• Orders can be cancelled before dispatch only
• Once shipped, cancellation is not possible

📍 8. Contact Information

📍 A K Enterprises
Plot no -03 flat no -105-A 1st floor District centre Janakpuri New Delhi -110058

📞 +91 8796945892